XCEREBRO / REFUNDS & CANCELLATIONS

Know where
you stand.

Effective September 10, 2026. Xcerebro is operated by Just Jarvis LLC, 5103 Middlex Dr., San Antonio, Texas 78217.

After installation

Once the agent is installed, the product is non-refundable, except where a refund is required by applicable law. This applies to the installed agent product. A separate written service agreement may describe support, repair, or other remedies.

Before installation

You may cancel and request a refund before installation begins. Once the agent is installed, the product is non-refundable except where applicable law requires otherwise. Contact us before installation begins to request cancellation.

What “installed” means

The project agreement should define the installation milestone, the environment in which the agent will be installed, and how completion will be communicated to the client. The final definition must be agreed before payment; an invoice or payment alone does not establish installation.

Call cancellations and rescheduling

You may cancel or reschedule your call at no charge with at least 24 hours’ notice. For shorter notice or a missed call, contact us to arrange another available time. We do not charge a no-show fee under this policy.

Payment and installation booking

Your verified Custom AI Agent payment unlocks private installation scheduling. Choose and confirm an available weekday time after payment. Payment alone does not reserve a time. You may also book using a personal invitation supplied by our team; no client account or portal is required.

Monthly support and upkeep

The $97 USD monthly support plan starts 30 days after the $3,223.17 USD installation purchase, plus applicable tax, and renews automatically until canceled. Cancel future renewals through Manage billing or email justjarviscrm@gmail.com before your next charge. Cancellation takes effect at the end of the current support period. Cancel before the first renewal to avoid the first monthly charge. Canceling support does not refund installation. The installed-agent non-refund rule does not apply automatically to support billing errors or legally required refunds; contact us to review those requests. A full refund of the installation purchase also cancels future support charges.

Subscriptions and third-party purchases

VIP memberships purchased through Skool and services purchased directly from other providers follow the terms disclosed for those purchases. This installed-agent policy does not silently replace their terms or authorize recurring charges.

Request help or a refund

Email justjarviscrm@gmail.com with your name, invoice reference, and request. Do not send full card details. Approved refunds are returned through the original payment provider; processing time depends on the provider and financial institution.